2014-07-06 / Health

Memorial Healthcare ranked #1 in Michigan in patient engagement

Results announced of inaugural national survey

OWOSSO – In a recent survey of 3,077 U. S. hospitals, Memorial Healthcare of Owosso has been ranked number one in the State of Michigan for its patient engagement efforts. As a result of an inaugural survey conducted by Axial Exchange and Becker’s Hospital Review, a Top 100 list was developed recognizing those hospitals achieving the best scores.

Memorial Healthcare ranks 28th nationally out of 3,077 hospitals - scoring in the top 99th percentile nationwide and capturing the highest ranking in the State of Michigan.

The survey evaluated healthcare providers searching for those with low readmission rates and high patient satisfaction scores. Other factors considered an analysis of what tools and information was made readily available by the healthcare organization to help engage patients throughout their care, such as access to a patient portal (electronic access to personal health data) and the organization’s use of electronic health and medical records.

This designation supports Memorial Healthcare’s ongoing efforts to enhance its processes in ways that embed healthcare best practices into the patient care delivery model.

In its effort to fulfill its vision to be a national model for excellence in personalized healthcare, Memorial team members are working diligently - every patient, every time - in their efforts to deliver the very best health services in the region.

Memorial also recently received Avatar Solution’s 2013 - Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) – Best Performer – Large Hospital - Cleanliness award; as well as Avatar’s 2013 5 Star Service – Home Health Award.

“Memorial Healthcare is extremely pleased to receive national recognition of the efforts our physicians and staff have put forth to enhance and personalize care for our patients. It is our goal to daily deliver excellent patient care without compromising that care as we work to meet the rapidly changing goals and objectives within the healthcare environment,” said Brian Long, president and CEO of Memorial Healthcare.

Memorial Healthcare is a 150-bed acute care hospital serving the greater Shiawassee County region and the surrounding area. Axial Exchange, Inc. is a pioneer in using mobile technology to deepen the patient’s role in improving outcomes. Becker’s Hospital Review is a leading healthcare industry trade publication. Avatar Solutions is an innovative survey, data measurement, and performance improvement company working with some of the leading healthcare organizations in the nation.

For additional information about these awards, visit MemorialHealthcare.org/ awards.

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